Range USA Knoxville

RangeUSA in Knoxville really rocks! Super clean and well run facility. All employees are cheerful and willing to assist or answer inquiries. Range memberships are a great deal for frequent shooters. Luv this place!

Great place,friendly people, always clean and neat.

Good people, good facility.

Not usually one to do this but it’s been about 4 times now this has happened, so here it is. Every-time I go to range usa, and I mean EVERY TIME. I see the majority of people who work there standing around usually talking. Sometimes it 2-3 workers talking to 1 customer when theres other customers waiting. Absolute horrible service besides only 3 people who work there who are great! On the other hand beware of the store manager or whoever she is that works here (short lady, ponytail) and I hope she reads this. (If you know you know.) This lady has the biggest attitude I have ever seen with customer service. She has no intent to research anything if you have questions and if she doesn’t know something then thats it, you might as well look it up yourself, I know I had to. Anyways, I call for an update on a transfer that somehow had the wrong name on my order which is already a huge problem. I leave a message for this lady because she was working in the issue the day prior. She calls me back and proceeds to say on the phone; She: “I’m calling you back” Me: “yeah” She: “ok” (with an attitude). Like she doesn’t know what I am calling about after she was relayed the message I left to a gentleman maybe 5 minutes prior regarding an update on the issue at hand. She the proceeds to tell me that store has been only open for 6 minutes (x2) and she can’t give me an update and it’s not their fault. Well mam, nobody blamed you for anything and I don’t care if the store has been open 1 second, when your open, your open and you had yesterday to work on the issue when you I was in there and you told the other guy who was working on the issue to tell me to go! (The dude was very helpful). Absolutely absurd. Then she states the IT is closed on the weekend. Well folks, tada, theres the update! This lady is unhinged with attitude and this isn’t the first time I personally have gotten attitude from this lady. Besides this, it seems that their system hasn’t been working correctly for about 3 months now, maybe longer. When will it be fixed? Who knows? Also, many of the workers here will start assisting you then run off and start on another project that adds at least an extra 10-20 minutes to YOUR TIME! Once the issue with my transfer is resolved I an done with this place. Beware of your travels to this range. I hope you don’t have the same experience I have. Best, WILLIAM JORDAN

Great gun safety and self defense instruction. Thank you Ben and Art for Lady Sure Shot! Employees always helpful and friendly!

Very friendly people! I signed up for a private lesson. I am excited to learn.

The buying process was great. I didn't like that there are adds all around the store that they take trade ins on my guns and when I presented them to management to trade in, I was told that their system wasn't working so they would not take them in on trade.???????? Also, I feel that if you buy a new hand gun, or any gun there, you should be able to have some complimentary range time to test the new gun before leaving their store.

I signed up for a private class and was very satisfied with the results. My instructor was Art and he was good at taking his time explaining things to me and giving me me instructions on improving things like my grip , stance ,staying on target and aligning my shots. I felt Art did a good job and would not hesitate to sign up for more classes as needed.

Nice place, but everything is overpriced. Adding a yearly range maintenance fee on top of already high prices is ridiculous, especially since it disproportionately affects people who use the range less often

Very nice indoor range. We'll stocked gun store with great staff.