Range USA Mentor

Guys were very nice. The website dosnt reflect whats in store. So I bought a lower receiver and had it shipped to range usa and they charged me 100 for the transfer. My lower was 79+ tax. The transfer was more then the part I bought l. Completely unacceptable and outrageous. I just moved and its the closest gun shop to me. My old gun shop charged 30 dollars for part transfers and 40-50 for Complete firearms transfers (pistols, rifles amd shotguns.) At least i know for next time to give my transfer business to someone else. Thats crazy.

Great staff and range is always clean. Justin was lots of help

Today I had my first visit at the range in mentor. I am extremely sad bc I didn’t get the guys name at the register but let me tell you he was the most wonderful man and truly so kind. I can tell he really enjoys his job. That man deserves a raise. The pricing is wonderful especially if you bring your own guns and ammunition, that’s what we did. It is very clean and organized which I love. I took my boyfriend here for his birthday and it was a 10/10 experience. Both range safety officers that I spoke with were amazing as well. They gave me some pointers which I loved! 10/10 recommend this place and will be coming back !

I stopped in to purchase a magazine loader. Over-the-counter 22 caliber loading assist piece of plastic. Range S required that I provide my drivers license. This is a gross invasion of personal privacy, and I will never return for a retail purchase. I fully understand and agree with control around the sale of firearms that’s federally mandated. But to simply make a purchase, the company wants to track all of the information available through my drivers license never again. I do not recommend. If Walmart carried it, I would’ve bought it there.

First, the good - this is one of the cleanest and best maintained indoor ranges I've been to! They have a wide variety of gear, pistols, shotguns, and rifles (both semi-auto and bolt). Their CCW class was delivered partially on-line for the legal and pistol familiarity portion and at the range for the practical. The range time was convenient and well run! And the not quite as good - there were a few issues with the online portion of the class. Some of the material needed updating due to the changes in Ohio law and there were some procedural/technical issues. Fortunately, their tech support got this working for me in short order. They have some pretty good deals on ammo, but the firearm prices are definitely on the higher side. All in all, I'm probably going to get a range membership there and would recommend this range to my friends. Update: They've updated several things in both the store and ranges and it's even nicer! Everyone from the clerks to the staff to the other shooters were super nice!

Always great helpful people

I came in today, as I regularly do, to shoot. I walked up to the main counter because I needed someone to get me checked in and added to a lane. The clerk was assisting other guests with the kiosk, which was completely understandable and was not the issue. The issue was that I stood at the register for at least 15–20 minutes, and the clerk eventually saw me. Despite seeing me standing there, he continued to ignore me. Then another guest walked up and placed their rental on the counter, and the clerk immediately took care of them without even acknowledging that I had been standing there first. At that point, I was standing right in front of him, and he knew I was there. He wouldn’t even look up at me or acknowledge my presence. That was extremely disrespectful and unacceptable. I am not trying to make this about race, but as a woman of color, I cannot ignore how it felt to be standing there for 15–20 minutes, only to have another customer walk up after me and immediately receive service while I was completely disregarded. Whether it was intentional or not, that is how the situation came across, and it made me extremely uncomfortable. What made the situation even worse was that there was no apology and no accountability. Instead, I was told that he “didn’t know.” I’m sorry, but after standing at the register for that long and being directly in front of him, I find that explanation very difficult to accept. I am a regular customer here, and I come in to shoot frequently. I have never had an issue like this before, which is why today’s experience was especially disappointing. It completely ruined my mood and made me question how customers are being treated when management isn’t around. I sincerely hope this employee is spoken to and that this situation is taken seriously. If this happened to me, I have to wonder how many other customers may have experienced similar treatment. The customer service today was unacceptable.

Love this place and purchased 5 guns. Great atmosphere and good people

Russ was the best! He was on point and made me feel extremely comfortable (I had never fired before) after my lesson i felt so confident that i stayed on the range solo and actually improved my accuracy. Couldn't ask for a better experience. This place is top notch. Thanks again Russ!

Don't ever do a layaway here they will rip you off talking about a restock fee and they keep your entire down payment on they layaway never shooting or buying ammo or guns here again....