Range USA Blue Ash

Purchased a firearm from here and showed up with damage on it ok not there fault but they said well send it back and get ya new one on the way...cool... i call a week later to be put on hold for 30 mins "looking for my firearm" i had to call back and they simply said its not here yet they have a website with ways of telling you the status of your firearm and just dont update it i don't even know when my firearm will be there cause when i called back they said nope not here and i asked if they could check tracking and they said nope....the status online still says available for pick up...my tickets section dont even show if they put one in and have the new one coming and can't tell me where or when its going to be really ready for pick up...not such a great experience so far...LOL I called back this week and still not there...and also i "reached" out to support and they dont answer the call what a joke DO NOT BUY FROM THIS COMPANY!

If I could give this place zero stars, I would. This has hands-down been one of the worst customer service experiences I have ever encountered. My wife and I purchased a firearm on September 22. We paid part of the purchase in cash and the remaining balance of $102 with a debit card. Due to a glitch in their system, our debit card was charged twice for the remaining balance, resulting in an unauthorized duplicate charge of more than $204. We spent over an hour and a half in the store while a staff member attempted to resolve the issue. Ultimately, we were told that a service ticket had been submitted and that someone would contact us within the day. That never happened. Now, two days later, the money still has not been returned. We were instructed to call the company’s support number, which we have done approximately 20 times without ever reaching an actual person. When I contacted the store again, the manager told me that this is apparently typical and that even he has difficulty getting through to their support department. What makes this even more frustrating is that at no point has anyone offered any meaningful assistance or compensation for the inconvenience. We have essentially been told that there is nothing they can do and that we simply have to wait and see what the company does. I understand that technical issues happen, but this is not a $5 or $10 mistake. This is more than $100 of our money that was taken twice, and we have now spent hours trying to get it back with virtually no customer support. At this point, if the issue is not resolved promptly, my next step will be exploring my legal options. This entire experience has been unacceptable.

Do not go here. My light came off my gun and I was not allowed to get it and was told to come back the next day. Went back and was told it was broken and thrown away. Which means they stole it.

Super nice store, and really cool hands on displays; got to touch some rare guns! Friendly staff too.

Whatever you do don’t sign up for the membership. It’s impossible to cancel. Your email and phone number won’t be attached to the account. No email notification about being charged, it just charges. Apparently there are some back end goofy hoops to jump through to cancel. Update on this. I called back in to check if it was cancelled properly. I talked to a person there who said he would cancel the membership on his end. I just got charged another $50 today. One of the worst experience I’ve ever had with a retail location.

Perfect place for your soul 😮‍💨👌🏼

Really liked my instructor--- safe, knowledgeable, and thorough class

Clean.

Came in to purchase a shotgun, stood at the counter for 20min not a single person greeted me or came over to help, nowhere near busy. Horrible experience 0/10

Always helpful and knowledgeable