Range USA Indy North

Very nice Shop very nice,Great selection but think they cater to the range Toters, Was in there for 30 mins looking for help, 3 that i was ready to buy total bput 4900.00 bout guess my jeans tee shirts and tennis wasnt good enough but my cash or American no limit express wouldve been ,these shops dont care because behind will be someone else ready to buy. I will go one down the road, I will say it was a very clean and great selection

Love this place!!

Edit: The response from their customer service only proves my point. You didn't touch on the core issues I highlighted. I sort of received an apology from their support team AFTER submitting a ticket (and received 0 apologies in store). I had to bring my own resolution for a refund request after their response offered no solution other than "we're real sorry, come back later". Nothing is resolved - their employee will continue to show no remorse and you'll continue to have continued waits for transfers. Ordered a pistol online and received emails confirming it was ready for pickup. Drove to the store only to be told they had system issues and could not process online transfers—no ETA, no apology, and no acknowledgment of the wasted trip. Lost about an hour of my time with zero resolution. This unfortunately wasn’t an isolated issue. Service at this location has been consistently poor: it’s hard to get the staff’s attention when picking up orders, and firearm transfers regularly take up to an hour. I’ve never had a transfer come close to the time it takes at RangeUSA, and that includes big-box stores during busy times. During these situations the staff were also unsympathetic. The system failure and complete lack of customer consideration were the final straw for me. I had to submit a ticket and they eventually refunded the order after I pushed, but that doesn’t fix the experience. Regardless, I would not recommend RangeUSA until they can figure out how to take care of their customers.

Estoy sumamente decepcionado con el servicio al cliente que recibí hoy Septiembre 19, en la sucursal de North Indy en Carmel RangeUSA. Simplemente fui a preguntar sobre un pedido que hice en línea, que ya había realizado y pagado, lo cual era una par de preguntas rápidas y el personal que me atendió, fue muy grosero en su trato y completamente poco profesional. En lugar de atenderme respetuosamente, me trataron como si mi presencia fuera una molestia, y me dijeron que ellos no tienen nada que ver con las compras en linea; como si quisieran que me fuera rápido. Uno esperaría que una empresa de este sector tratara a sus clientes con un mínimo de respeto, especialmente al tratar de una simple pregunta sobre un pedido en línea, que había realizado el Septiembre 09 y no tenia respuesta alguna. Sin duda, reconsiderare si debo seguir con mi membership y dónde comprar en el futuro. RangeUSA necesita mejorar considerablemente la capacitación de su personal de atención al cliente en materia de cortesía básica.

Had a great time, saw a old friend and tried a new gun. It my birthday

Absolutely incredible experience at Range USA Indy North. This was my first time on a handgun range in the USA, and the staff couldn’t have been more friendly, welcoming and helpful. They arranged an instructor for me, which was invaluable as I hadn’t fired a handgun in around 20 years, and he gave me some excellent pointers and had me up and running very quickly. I thoroughly enjoyed the whole experience and felt very well looked after from start to finish. Would highly recommend and will definitely be back!

It’s a great place for those gaining familiarity with shooting.

THANK YOU NICK L! Nick was the instructor for 3 ladies and myself on 8/29. His knowledge, patience, and personality helped ease us to be more comfortable and handle with confidence. We will be back for additional training! Thank you again!

Dave and Dave were so helpful. They spent time with us and listened carefully to what we were looking for. I would recommend Range USA to anyone.

My wife and I had a refresher course in gun handling and shooting yesterday at Range USA North in Carmel. Bill M. was our instructor and he did a wonderful job in walking us through gun safety, proper gun grip, shooting stance and control. It was a wonderful experience. We highly recommend Range USA and Bill as an instructor.